At DONEW Sales Store, we understand that the anticipation of receiving your carefully selected drinkware and homeware is part of the excitement. Whether you’ve chosen our elegant Caithness Glass paperweights, our sophisticated Bar Excellence cocktail glasses, or a special gift from our Anniversary Gifts collection, we are committed to ensuring your order arrives with the same care and elegance with which it was crafted.
We deliver worldwide, bringing British elegance and craftsmanship directly to your door. Please note that we are unable to deliver to a few remote areas and parts of Asia.
Processing Your Order
Each of our products is meticulously checked and carefully packaged to ensure it reaches you in perfect condition. We require 1-2 business days to process your order before dispatch. During peak seasons, such as holidays, this may occasionally take slightly longer, but we will always keep you informed.
Shipping Options
To provide you with flexibility and reliability, we offer two secure shipping methods:
Standard Shipping – £12.95
For those who wish to receive their items a little sooner, we offer Standard Shipping via trusted carriers DHL or FedEx. Once dispatched, your order will typically arrive within 10-15 business days. You will receive a tracking number via email to monitor your parcel’s journey.
Free Shipping on Orders Over £50
For orders valued at £50 or more, we are delighted to offer Free Shipping via EMS. This service ensures your parcel is delivered within 15-25 business days after dispatch. It’s our way of making refined British craftsmanship even more accessible.
After Your Order Has Dispatched
Once your order is on its way, you will receive a confirmation email with your tracking details, allowing you to follow its progress. Our global delivery partners are chosen for their reliability and care, ensuring your DONEW pieces are handled with the respect they deserve.
Our Promise to You
Our mission is to elevate your everyday experiences with quality and style. This extends to every aspect of our service, including delivery. We strive to make the process seamless, transparent, and reliable, because we know that the perfect moment for celebration shouldn’t be delayed.