Welcome to DONEW Sales Store’s FAQ section. Here, we aim to provide clear answers to common queries about our elegant drinkware and homeware collections. Our commitment to British craftsmanship and exceptional service extends to every aspect of your shopping experience.

Product Information

1. What types of products do you offer?
We specialise in high-quality drinkware and homeware, including collections such as Bar Excellence cocktail glasses, Athena Bowls, Caithness Glass paperweights, British Made Glassware, and Anniversary Gifts. Our products blend functionality with sophisticated British design.
2. Are your products authentic British-made items?
Yes, we take pride in offering genuine British craftsmanship. Our British Made Glassware and Homeware collections, including items from Caithness Glass, are crafted with care and elegance, reflecting traditional and contemporary British design.
3. Do you offer gift options?
Absolutely! Our Anniversary Gifts and other collections are perfect for special occasions. Each item is meticulously packaged to ensure it arrives as a beautiful gift, ready for celebration.

Ordering & Account

1. How do I place an order?
Simply browse our collections, select your desired items, and proceed to checkout. You can order as a guest or create an account for faster future purchases.
2. Can I modify or cancel my order after placement?
Orders are processed quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We will assist if your order hasn’t yet been dispatched.
3. How do I create an account?
During checkout, you can opt to create an account by providing your email and setting a password. This allows you to track orders, save preferences, and enjoy a smoother shopping experience.

Payment Methods

1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
2. Is my payment information secure?
Yes, we use secure encryption technology to protect your payment details. Your transactions are safe with us.
3. Do you charge any hidden fees?
No, all costs are transparently displayed at checkout. You will see the product prices, shipping fees (if applicable), and any taxes before confirming your order.

Shipping & Delivery

1. Where do you deliver?
We deliver worldwide, except to a few remote areas and parts of Asia. Please check during checkout if your location is eligible.
2. What are your shipping options?
We offer two reliable methods:
– Standard Shipping (£12.95): Via DHL or FedEx, delivered within 10-15 business days after dispatch.
– Free Shipping: For orders over £50, shipped via EMS, delivered within 15-25 business days after dispatch.
3. How long does order processing take?
We require 1-2 business days to process your order. During peak seasons, it may take slightly longer, but we will keep you informed.
4. Will I receive tracking information?
Yes, once your order is dispatched, we will send a confirmation email with a tracking number to monitor your parcel’s journey.

Returns & Refunds

1. What is your return policy?
We accept returns within 15 days of receipt. Items must be unused and in original packaging. Please contact us at [email protected] to initiate a return.
2. How do I request a refund?
Upon receiving and inspecting the returned item, we will process your refund to the original payment method within a reasonable timeframe. You will be notified via email once completed.
3. Are there any non-returnable items?
For hygiene reasons, personalized or used items cannot be returned. Please refer to our full returns policy for details.

Contact & Support

1. How can I contact customer service?
Our friendly team is available at [email protected]. We aim to respond within 24 hours.
2. What is your company address?
DONEW Sales Store is located at 18 Market St, Nottingham, GB NG4O 5YA. Please note that this is not a physical retail store; we operate online only.

Thank you for choosing DONEW Sales Store. We are dedicated to providing you with refined British craftsmanship and exceptional service. If you have any further questions, feel free to reach out to us!