Last Updated: 18 May 2024

At DONEW Sales Store, accessible via drinkswareoffer.com, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data in accordance with global privacy regulations, including the UK GDPR and other applicable laws.

1. Data We Collect

We collect information that you provide directly to us when you make a purchase, create an account, or contact our customer service team. This may include:

  • Personal Identification Information: Name, email address, shipping address, and phone number.
  • Payment Information: Payment method details (e.g., Visa, MasterCard, JCB, PayPal), though all sensitive payment data is processed securely by our third-party payment processors and not stored on our servers.
  • Transaction Details: Products purchased, order value, and transaction history.
  • Technical Data: IP address, browser type, device information, and pages visited on our site, collected through cookies and similar technologies.

2. How We Use Your Data

Your data is used to provide and improve our services, with a focus on integrity and transparency. Specifically, we use your information to:

  • Process your orders and deliver our British-crafted drinkware and homeware collections.
  • Communicate with you about your orders, account, or inquiries, including via email (e.g., [email protected]).
  • Enhance your shopping experience by personalising content and offers based on your preferences.
  • Ensure the security of our website and prevent fraud.
  • Comply with legal obligations and enforce our terms of service.

3. Data Sharing and Disclosure

We value your trust and do not sell your personal data to third parties. However, we may share your information with:

  • Service Providers: Trusted partners who assist in payment processing (e.g., PayPal), shipping, and IT services, all bound by strict confidentiality agreements.
  • Legal Authorities: Where required by law or to protect our rights and the safety of our customers.
  • Business Transfers: In the event of a merger or acquisition, customer data may be transferred under privacy-compliant terms.

Data is shared only to the extent necessary for providing our services, and we ensure all partners adhere to stringent data protection standards.

4. Data Storage and Security

Your data is stored securely on servers located within the UK and European Economic Area (EEA). We implement robust measures to protect your information, including:

  • Advanced encryption technologies for data transmission and storage.
  • Regular security assessments and updates to our systems.
  • Limited access to personal data, granted only to authorised personnel.

While we strive to protect your data, no method of transmission over the internet is entirely risk-free. We continuously work to maintain the highest standards of security aligned with our commitment to British craftsmanship and quality.

5. Your Rights

As a valued customer, you have the right to:

  • Access and review the personal data we hold about you.
  • Rectify inaccurate or incomplete information.
  • Request erasure of your data, subject to legal obligations.
  • Object to or restrict processing of your data.
  • Data portability, where applicable.
  • Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days, in line with regulatory requirements.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and personalise content. These include:

  • Essential Cookies: Required for site functionality, such as securing your transaction process.
  • Analytical Cookies: Help us understand how customers interact with our site (e.g., pages visited).
  • Marketing Cookies: Used to display relevant ads based on your interests.

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect certain features of our website.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised policy will be posted on our website with an updated effective date. We encourage you to review this page regularly.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to us at:

Email: [email protected]
Address: 18 Market St, Nottingham, GB NG4O 5YA

Thank you for trusting DONEW Sales Store with your personal information. We are dedicated to upholding the highest standards of privacy and security, mirroring the excellence of our British-made products.